At Oreobeaut, your satisfaction is very important to us. If you are not fully happy with your order, please review our return policy below:
- Return Window
- Items can only be returned within 24 hours of receiving your order.
- Condition of Items
- Returned items must be in good condition, unused, unopened, and in their original packaging.
- Items showing signs of use, damage, or tampering will not be accepted.
- Non-Returnable Items
- For hygiene reasons, certain beauty products (such as opened lip gloss, lashes, or makeup items) cannot be returned.
- Process for Returns
- To request a return, please contact us at info@oreobeaut.com within 24 hours of receiving your order.
- Provide your order number and reason for the return.
- Refunds/Exchanges
- Once the returned item is inspected and approved, we will process a refund or exchange as agreed.
- Refunds will be made to the original payment method.